Contacting Customer Support
To view subscription invoices, your subscription information, or to cancel subscriptions, please go to cooperative-press.recurly.com. If you have not signed in previously, you will need to use the password reset option to get started. If you prefer, you can email us at firstname.lastname@example.org or contact us through our Zendesk support page and we can check information and make changes to your subscription personally.
Common Problems and Fixes
I haven’t received the latest issue of Knit Edge.
You may not have received the subscriber email because of your email’s spam filter. If your email allows you to whitelist addresses, please add email@example.com to your safe list. You may also want to search your spam/inbox folders for messages from firstname.lastname@example.org.
I can’t find my issues of Knit Edge in my Ravelry library.
If you are a Knit Edge subscriber and can’t find your issue in Ravelry, the most likely causes are
1. The link sent out in the subscriber email has not been clicked
2. You didn’t receive the subscriber email at all because of your email’s spam filter
You must click the link in your “issue X is live” email in order to place the issue into Ravelry. We are working with a software developer to create a more automated solution, but as of now clicking the link is necessary.
If your email allows you to whitelist addresses, please add email@example.com to your safe list.
You may also want to search your spam/inbox folders for messages from firstname.lastname@example.org.